Job Listings

World Travel Holdings is seeking a Speech Analytics Specialist for its Contact Center Telephony team. In this remote role, the Speech Analytics Specialist is responsible for owning, optimizing, and advancing speech analytics, quality management, and reporting & data analytics capabilities of our customer interactions. This role plays a key part in enhancing operational excellence, customer satisfaction, and data-driven decision-making through comprehensive speech analytics and quality management practices.   About World Travel Holdings World Travel Holdings is the nation’s largest cruise agency and award-winning leisure travel company with a portfolio of nearly 40 diverse brands. In addition to owning some of the largest brands distributing cruises, villas, resort vacations, car rentals, resort day passes and luxury travel services, World Travel Holdings has a vast portfolio of private-label partnerships comprised of top leisure travel providers, including almost every U.S. airline, leading hotel brands and prominent corporations. The company also operates a top-rated travel agency franchise and is consistently recognized as an industry leader in employee engagement and work-at-home employment. Its global presence includes operating multiple cruise brands in the United Kingdom. World Travel Holdings has offices in Wakefield, Mass.; Ft. Lauderdale, Fla.; and Chorley, England. For more information, visit WorldTravelHoldings.com.

World Travel Holdings is seeking a Lead UX Designer. In this remote role, the Lead UX Designerwill be at the forefront of designing and optimizing user experiences for our online platform. With an emphasis on cruise bookings, your mission will be to enhance conversion rates, customer satisfaction, and accessibility. You will collaborate closely with cross-functional teams to create online experiences that make complex purchases feel effortless and enjoyable.    About World Travel Holdings World Travel Holdings is the nation’s largest cruise agency and award-winning leisure travel company with a portfolio of nearly 40 diverse brands. In addition to owning some of the largest brands distributing cruises, villas, resort vacations, car rentals, resort day passes and luxury travel services, World Travel Holdings has a vast portfolio of private-label partnerships comprised of top leisure travel providers, including almost every U.S. airline, leading hotel brands and prominent corporations. The company also operates a top-rated travel agency franchise and is consistently recognized as an industry leader in employee engagement and work-at-home employment. Its global presence includes operating multiple cruise brands in the United Kingdom. World Travel Holdings has offices in Wakefield, Mass.; Ft. Lauderdale, Fla.; and Chorley, England. For more information, visit WorldTravelHoldings.com.

World Travel Holdings is seeking a Contracts Administrator. In this remote role, the Contracts Administrator will be responsible for the administration of our franchise contracts in support of the Dream Vacations and CruiseOne franchise system.   About World Travel Holdings World Travel Holdings is the nation’s largest cruise agency and award-winning leisure travel company with a portfolio of nearly 40 diverse brands. In addition to owning some of the largest brands distributing cruises, villas, resort vacations, car rentals, resort day passes and luxury travel services, World Travel Holdings has a vast portfolio of private-label partnerships comprised of top leisure travel providers, including almost every U.S. airline, leading hotel brands and prominent corporations. The company also operates a top-rated travel agency franchise and is consistently recognized as an industry leader in employee engagement and work-at-home employment. Its global presence includes operating multiple cruise brands in the United Kingdom. World Travel Holdings has offices in Wakefield, Mass.; Ft. Lauderdale, Fla.; and Chorley, England. For more information, visit WorldTravelHoldings.com.

World Travel Holdings is seeking Platform Specialists who will play a crucial role in ensuring the efficient and effective operations of our Contact Center as a Service (CCaaS) and Unified Communications as a Service (UCaaS) platforms. This position involves user maintenance processes, documentation, change management, training, and front-line troubleshooting and technical support for IT tickets. The platform specialist will be responsible for streamlining user processes, improving end-user experience, and ensuring seamless operations. Additionally, this role serves as a liaison between end users and Tier 2 technical support, driving process improvement initiatives, and maintaining necessary documentation.   About World Travel Holdings World Travel Holdings is the nation’s largest cruise agency and award-winning leisure travel company with a portfolio of nearly 40 diverse brands. In addition to owning some of the largest brands distributing cruises, villas, resort vacations, car rentals, resort day passes and luxury travel services, World Travel Holdings has a vast portfolio of private-label partnerships comprised of top leisure travel providers, including almost every U.S. airline, leading hotel brands and prominent corporations. The company also operates a top-rated travel agency franchise and is consistently recognized as an industry leader in employee engagement and work-at-home employment. Its global presence includes operating multiple cruise brands in the United Kingdom. World Travel Holdings has offices in Wakefield, Mass.; Ft. Lauderdale, Fla.; and Chorley, England. For more information, visit WorldTravelHoldings.com.

The Reservation Accounting Clerk is responsible for ensuring all financial transactions including credit card payments, refund checks, and commission recalls between Dream Vacations, CruiseOne, CruisesOnly (including all partner brands) and partner cruise lines are completed and audited for accuracy using our proprietary booking system.   About World Travel Holdings World Travel Holdings is the nation’s largest cruise agency and award-winning leisure travel company with a portfolio of more than 40 diverse brands. In addition to owning some of the largest brands distributing cruises, villas, resort vacations, car rentals, resort day passes and luxury travel services, World Travel Holdings has a vast portfolio of private-label partnerships comprised of top leisure travel providers, including almost every U.S. airline, leading hotel brands and prominent corporations. The company also operates a top-rated travel agency franchise and the country's original host agency and is consistently recognized as an industry leader in work-at-home employment. Its global presence includes operating multiple cruise brands in the United Kingdom. World Travel Holdings has offices in Wakefield, Mass.; Ft. Lauderdale, Fla.; and Chorley, England. For more information, visit WorldTravelHoldings.com.    

World Travel Holdings (WTH) is seeking a Search Marketing Specialist to work remotely. As a Search Marketing Specialist, you will join the existing digital team and report to the Search Marketing Manager. This role with assist in managing several Search Engine Marketing campaigns for WTH owned brands. You will also collaborate to integrate Search Engine Marketing with other marketing channels and capabilities.   About World Travel Holdings World Travel Holdings is the nation’s largest cruise agency and award-winning leisure travel company with a portfolio of nearly 40 diverse brands. In addition to owning some of the largest brands distributing cruises, villas, and resort vacations, WTH has a vast portfolio of private-label partnerships comprised of top leisure travel providers, including most U.S. airlines, leading hotel brands and prominent corporations. WTH also operates a top-rated travel agency franchise and is consistently recognized as an industry leader in employee engagement and work-at-home employment. Its global presence includes operating multiple cruise brands in the United Kingdom. World Travel Holdings has offices in Wakefield, Mass.; Ft. Lauderdale, Fla.; and Chorley, England. For more information, visit WorldTravelHoldings.com.

Join us and make a co-worker’s day by providing guru tech support! World Travel Holdings is seeking a Help Desk Analyst to join the Technical Support team in our Wakefield, MA location. The ideal candidate will have experience with front-line support, a passion for technology, and a drive for success.  Our Help Desk Analyst must be proficient with Desktop support, Microsoft Windows, Active Directory, and Office 365; able to handle situations with accuracy and a sense of urgency; and possess exceptional customer service and communication skills.   About World Travel Holdings World Travel Holdings is the nation’s largest cruise agency and award-winning leisure travel company with a portfolio of nearly 40 diverse brands. In addition to owning some of the largest brands distributing cruises, villas, resort vacations, car rentals, resort day passes and luxury travel services, World Travel Holdings has a vast portfolio of private-label partnerships comprised of top leisure travel providers, including almost every U.S. airline, leading hotel brands and prominent corporations. The company also operates a top-rated travel agency franchise and is consistently recognized as an industry leader in employee engagement and work-at-home employment. Its global presence includes operating multiple cruise brands in the United Kingdom. World Travel Holdings has offices in Wakefield, Mass.; Ft. Lauderdale, Fla.; and Chorley, England. For more information, visit WorldTravelHoldings.com.