Senior Technical Business Analyst

We are seeking a hands‑on Technical Business Analyst (BA) who thrives at the intersection of web applications, data, and cross‑functional delivery teams. This role is responsible for translating complex business needs into clear, actionable requirements, with a strong emphasis on user stories, acceptance criteria, and scalable solution design. The ideal candidate is comfortable working in a hybrid delivery environment—balancing Agile/Scrum practices with more traditional planning and documentation—and can confidently partner with Product, Design, Engineering, and QA to drive high‑quality outcomes.

About the Company

World Travel Holdings is the nation’s largest cruise agency and award-winning leisure travel company with a portfolio of nearly 40 diverse brands. In addition to owning some of the largest brands distributing cruises, villas, resort vacations, car rentals, resort day passes and luxury travel services, World Travel Holdings has a vast portfolio of private-label partnerships comprised of top leisure travel providers, including almost every U.S. airline, leading hotel brands and prominent corporations. The company also operates a top-rated travel agency franchise and is consistently recognized as an industry leader in employee engagement and work-at-home employment. Its global presence includes operating multiple cruise brands in the United Kingdom. World Travel Holdings has offices in Wakefield, Mass.; Ft. Lauderdale, Fla.; and Chorley, England. For more information, visit WorldTravelHoldings.com.

Project Delivery & Requirements Definition

• Own the end‑to‑end definition of requirements, from early discovery through delivery and validation.
• Create high‑quality user stories and detailed acceptance criteria that enable development and QA teams to deliver effectively and continuously. 
• Collaborate closely with Product Owners to refine, prioritize, and maintain backlogs aligned to business goals.
• Participate in project estimation and assessment efforts, partnering with engineering to evaluate scope, complexity, and delivery timelines.

Web, UI & Technical Collaboration

• Work directly with UI/UX designers and developers to translate web and UI behavior into functional requirements and acceptance criteria.
• Produce clear artifacts such as process flows, interaction diagrams, and functional specifications to document scope and intent.
• Build and maintain a working knowledge of front‑end experiences, backend services, APIs, and data flows to ensure requirements are technically feasible and scalable.

Data & Quality

• Use SQL to analyze and validate data, support requirements clarification, and assist with troubleshooting during delivery and testing.
• Ensure requirements address scalability, usability, quality, and security considerations.
• Support QA and UAT activities by clarifying requirements, acceptance criteria, and expected outcomes.

Cross-Functional Engagement

• Facilitate alignment across business stakeholders, Product, Engineering, QA, and other partners by clarifying needs and resolving ambiguity.
• Lead requirement walkthroughs and discussions to ensure shared understanding and readiness for delivery.

• Bachelor’s degree in Business Administration, Computer Science, Engineering, or a related field.
• 3+ years of experience as a Business Analyst supporting technical or web‑based products.
• Demonstrated expertise writing user stories and acceptance criteria for Agile delivery teams.
• Hands‑on SQL experience, including writing queries to analyze and validate data.
• Experience working on web applications, including collaboration with UI/UX and engineering teams.
• Strong analytical and problem‑solving skills with the ability to manage multiple priorities.
• Excellent written and verbal communication skills, with confidence engaging technical and non‑technical stakeholders.
• Comfortable working in a hybrid delivery environment (Agile/Scrum combined with Waterfall or upfront planning).
• Experience working with APIs and service‑based architectures.
• Familiarity with Jira or similar work‑management tools.
• Experience supporting large‑scale or multi‑team initiatives.

Compensation and Benefits

Estimated Pay Range: $85,000 - $100,000/year

Benefits Overview:

• Comprehensive medical, dental, and vision coverage
• Company-paid life and disability insurance
• 401(k) with discretionary company match
• Paid time off and holidays
• Travel discounts and employee perks
• Employee Assistance Program (EAP)
• Professional development and learning opportunities

EEO Statement

World Travel Holdings is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to any status protected by applicable law.