IT Business Analyst

World Travel Holdings is seeking an IT Business Analyst to partner across business, operations, and technology teams, enabling high‑quality product delivery through structured analysis, clear documentation, and strong cross‑functional engagement. Operating within a “Hybrid” Delivery environment - incorporating Agile/Scrum in addition to Waterfall - the IT Business Analyst translates business needs into actionable requirements, facilitates alignment across stakeholders, and ensures solutions are scalable, technically sound, and aligned with business strategy. 

About the Company

World Travel Holdings is the nation’s largest cruise agency and award-winning leisure travel company with a portfolio of nearly 40 diverse brands. In addition to owning some of the largest brands distributing cruises, villas, resort vacations, car rentals, resort day passes and luxury travel services, World Travel Holdings has a vast portfolio of private-label partnerships comprised of top leisure travel providers, including almost every U.S. airline, leading hotel brands and prominent corporations. The company also operates a top-rated travel agency franchise and is consistently recognized as an industry leader in employee engagement and work-at-home employment. Its global presence includes operating multiple cruise brands in the United Kingdom. World Travel Holdings has offices in Wakefield, Mass.; Ft. Lauderdale, Fla.; and Chorley, England. For more information, visit WorldTravelHoldings.com.

Project Delivery & Requirements Definition

• Work with project leadership and stakeholders to evaluate new projects and develop estimates for the length of time expected to deliver. 
• Work within Scrum teams to develop clear user stories, use cases, acceptance criteria, and process flows. 
• Partner with Product Owners to refine and maintain backlog items that align to business vision and strategic objectives. 
• Produce detailed artifacts (process diagrams, flowcharts, interaction diagrams, functional specs) to document scope and ensure clarity. 

Organization Strategy & Thought Leadership

• Serve as a trusted advisor to business, operations, and technology stakeholders by clarifying needs, challenging assumptions, and identifying opportunities for optimization. 
• Maintain best practices for requirements gathering, documentation standards, and stakeholder engagement. 
• Apply advanced analysis techniques (process mapping, data flow diagrams, root cause analysis) to support complex problem‑solving. 

Portfolio & Product Management Support

• Develop and maintain high‑quality documentation including requirements, acceptance criteria, business process flows, system interaction diagrams, and data dictionaries. 
• Ensure requirements account for scalability, security, quality, and usability. 
• Partner with Product Owners, Engineering, QA, and business leaders to translate strategic goals into actionable requirements. 
• Build deep knowledge of the technical ecosystem—front‑end experiences, backend services, core APIs, and data flows. 

• Bachelor’s degree in Business Administration, Computer Science, Marketing, Engineering, or related field. 
• 3+ years in a Business Analyst role supporting complex technical products or systems. 
• Strong analytical and problem‑solving skills; ability to handle multiple priorities simultaneously. 
• Excellent written and verbal communication skills with the ability to collaborate with executives, managers, and SMEs. 
• Working knowledge of Web Development, SDLC, Agile, Jira (or equivalent), SQL, HTML, XML; prior API experience strongly preferred. 

Compensation and Benefits

Estimated Pay Range: $85,000 - $95,000/year

Benefits Overview:

• Comprehensive medical, dental, and vision coverage
• Company-paid life and disability insurance
• 401(k) with discretionary company match
• Paid time off and holidays
• Travel discounts and employee perks
• Employee Assistance Program (EAP)
• Professional development and learning opportunities

EEO Statement

World Travel Holdings is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to any status protected by applicable law.