Talent Development Manager

World Travel Holdings seeks a dynamic and innovative Talent Development Manager to lead our remote talent development team. This pivotal role manages the end-to-end lifecycle of training programs—including needs assessment, instructional design, facilitation, and evaluation of results. The ideal candidate combines strategic vision with hands-on leadership and a passion for employee growth, driving organizational performance and retention.

About World Travel Holdings
World Travel Holdings is the nation’s largest cruise agency and award-winning leisure travel company with a portfolio of nearly 40 diverse brands. In addition to owning some of the largest brands distributing cruises, villas, resort vacations, car rentals, resort day passes and luxury travel services, World Travel Holdings has a vast portfolio of private-label partnerships comprised of top leisure travel providers, including almost every U.S. airline, leading hotel brands and prominent corporations. The company also operates a top-rated travel agency franchise and is consistently recognized as an industry leader in employee engagement and work-at-home employment. Its global presence includes operating multiple cruise brands in the United Kingdom. World Travel Holdings has offices in Wakefield, Mass.; Ft. Lauderdale, Fla.; and Chorley, England. For more information, visit WorldTravelHoldings.com.

• Lead, coach, and develop the Talent Development team, fostering a culture of continuous improvement and high performance.
• Interview, select, and onboard training resources to support agent training initiatives.
• Provide ongoing coaching and guidance to training support staff.
• Assess team capabilities and delegate assignments to maximize strengths and address development needs.
• Address and resolve employee issues related to new hire training.
• Build and maintain strong partnerships with key business stakeholders across all units.
• Develop and implement approaches to engage employees in well-defined and ongoing career development, including the definition of career paths and supporting training and development programs.
• Foster a culture of informal knowledge exchange, coaching, and continuous learning to actively engage and develop the workforce.
• Oversee the annual COMPASS new hire agent training program, ensuring curriculum relevance, consistency, and quality of delivery.
• Collaborate cross-functionally to design, deliver, and maintain blended learning solutions (live and virtual) that support business objectives and drive employee growth.
• Facilitate a variety of training sessions—including sales/service, soft skills, product, technical/systems, operational, compliance, and leadership topics.
• Partner with leadership to define training goals, evaluate effectiveness, and recommend improvements.
• Manage multiple projects and competing priorities in a fast-paced, virtual environment.

• Bachelor’s degree in a related field.
• 5+ years of experience in virtual training facilitation or curriculum development.
• 2+ years of management experience, including leading remote teams.
• Demonstrated expertise in instructional design, eLearning, and facilitation.
• Experience collaborating with business stakeholders to assess needs, conduct gap analyses, and measure training outcomes.
• Proficiency with Microsoft Office, Teams, LMS, Captivate, and Camtasia.
• Excellent written and verbal communication skills.
• Strong organizational skills with the ability to manage multiple projects and priorities.
• Experience in contact centers is required; travel industry is highly preferred.
• Willingness and ability to travel as required by business needs.