Groups Support Coordinator

World Travel Holdings is a seeking a Group Reconciliation Coordinator to work in our Fort Lauderdale office.  The Group Reconciliation Coordinator will assist and train the network of CruiseOne and Cruises Inc. agents in reconciling group bookings.

About World Travel Holdings
World Travel Holdings is the nation’s largest cruise agency and award-winning leisure travel company with a portfolio of more than 40 diverse brands. In addition to owning some of the largest brands distributing cruises, villas, resort vacations, car rentals, resort day passes and luxury travel services, World Travel Holdings has a vast portfolio of private-label partnerships comprised of top leisure travel providers, including almost every U.S. airline, leading hotel brands and prominent corporations. The company also operates a top-rated travel agency franchise and the country's original host agency and is consistently recognized as an industry leader in work-at-home employment. Its global presence includes operating multiple cruise brands in the United Kingdom. World Travel Holdings has offices in Wilmington, Mass.; Ft. Lauderdale, Fla.; and Chorley, England. For more information, visit WorldTravelHoldings.com. We are proud to be named: 

• 50 Most Engaged Workplaces by Achievers
• Top 500 America's Best Midsize Employer by Forbes 
• Top Workplace in South Florida by Sun Sentinel

• Review all groups to match internal reservation system with cruise lines and land suppliers group reports
• Provide superior customer service
• Collaborate with manager in establishing and recommending inventory
• Manage group inventory to maximize revenue and meet corporate objectives
• Collaborate with management to develop sales strategies to improve market share
• Maintain accurate records
• Notify booking agents through detailed e-mail of all corrections needed to reconcile and balance group bookings
• Correspond with agents via email/phone to assist with inquiries
• Complete special projects as assigned by management team
• Manage and maintain all group data completely and properly
• Properly archive records post sailing
• Provide exceptional service to all internal and external clients

• High school diploma or GED with 2+ years of an Accounting/Finance background
• Excellent written and oral communication skills
• Cruise line vendor/travel industry experience is required
• Proficient in Microsoft Excel and basic Access
• Ability to work independently, maintain a high level of accuracy and strong attention to detail
• Must work well in fast-paced environment, and be able to meet deadlines
• Must have exceptional follow up and excellent organizational skills
• Ability to work effectively with all levels of management