Business Development Manager

World Travel Holdings is seeking a Business Development Manager (BDM) for its B2B Division. As a BDM, you will offer all-encompassing support, expert guidance, and business relationships with our CruiseOne/Dream Vacations franchise network. The efforts of the team are focused on organization and growth of their account’s overall performance, and expanding each account’s industry, sales, marketing, and product knowledge. The responsibilities of the BDM fall into four key areas of account management: consult and advise; assess and analyze; educate and inspire; support and encourage.

About World Travel Holdings
World Travel Holdings is the nation’s largest cruise agency and award-winning leisure travel company with a portfolio of nearly 40 diverse brands. In addition to owning some of the largest brands distributing cruises, villas, resort vacations, car rentals, resort day passes and luxury travel services, World Travel Holdings has a vast portfolio of private-label partnerships comprised of top leisure travel providers, including almost every U.S. airline, leading hotel brands and prominent corporations. The company also operates a top-rated travel agency franchise and is consistently recognized as an industry leader in employee engagement and work-at-home employment. Its global presence includes operating multiple cruise brands in the United Kingdom. World Travel Holdings has offices in Wakefield, Mass.; Ft. Lauderdale, Fla.; and Chorley, England. For more information, visit WorldTravelHoldings.com.

• Helps franchise owners identify their core motivations and develop both short-term and long-term goals by leveraging tailored sales plans to drive success
• Manages outreach to accounts through various channels, including phone, email, virtual webinars, and in-person events
• Acknowledges and celebrates achievements and milestones of all sizes, serving as both a cheerleader and a trusted business partner
• Collaborates closely with Marketing to drive support and raise awareness of marketing initiatives, while helping franchise owners understand the importance of utilizing key tools
• Attends trade and agent events, offering leadership, guidance, and event management support as needed
• Creates and delivers engaging, impactful presentations tailored to the audience’s needs
• Supports training of new franchise owners/associates (class visits and other new owner interaction)
• Along with VP of Sales, supports agent and trade events, travels as needed
• Manages territory budget for meetings/incentives
• Fields co-op requests, assesses viability/value
• Develops creative contests, incentives, unique recognition strategies for each territory
• Provides manager/key stakeholders with recognition opportunities by identifying notable performances

• Proven account management experience, with the ability to develop effective outreach and processes for assigned accounts and implement systematic follow-ups
• Excellent time management and prioritization skills
• Knowledge of the travel industry, with a strong understanding of key supplier relationships
• An attentive listener who effortlessly builds trust, fostering open and honest communication with both accounts and colleagues
• Comfortable creating and delivering presentations to both small and large groups
• Proficiency with CRM software and sales tools
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint), Zoom, and experienced in working with reporting tools such as Hyperion
• Available to travel up to 30%