Compliance & Contract Administration Manager - Franchise

Job Locations US-FL-Ft. Lauderdale
Regular Full-Time


World Travel Holdings is looking for a Compliance and Contracts Administration Manager for the B2B Division - Dream Vacations and CruiseOne located in Ft. Lauderdale, FL. This role is responsible for the general and legal administration of our franchise network.


About World Travel Holdings
World Travel Holdings is the nation’s largest cruise agency and award-winning leisure travel company with a portfolio of nearly 40 diverse brands. In addition to owning some of the largest brands distributing cruises, villas, resort vacations, car rentals, resort day passes and luxury travel services, World Travel Holdings has a vast portfolio of private-label partnerships comprised of top leisure travel providers, including almost every U.S. airline, leading hotel brands and prominent corporations. The company also operates a top-rated travel agency franchise and is consistently recognized as an industry leader in employee engagement and work-at-home employment. Its global presence includes operating multiple cruise brands in the United Kingdom. World Travel Holdings has offices in Wakefield, Mass.; Ft. Lauderdale, Fla.; and Chorley, England. For more information, visit


  • Lead and manage Contract Administration Team
  • Amend the annual Franchise Disclosure Document, coordinating with outside counsel for review and submission to state agencies
  • Conduct research and offer legal advice for various compliance and regulatory issues related to travel and franchising
  • Draft and issue non-compliance and termination letters
  • Review and update franchising policies, including operating policies and regulatory policies
  • Develop training materials and present at in-house training events aimed at franchisees
  • Collaborate with outside counsel as needed
  • Draft and maintain a comprehensive library of forms and documents, ensuring they adhere to best practices and legal requirements
  • Review and submit franchise Errors & Omissions claims to insurance carrier
  • Manage state Seller of Travel registrations
  • Support new business and legal initiatives
  • Oversee weekly franchise commission/payroll
  • Update and advise management on claims or other significant legal matters affecting the company or franchisees
  • Consult with executive management team, VPs, and Directors on legal and operational issues
  • Prepare ad hoc reports as required
  • Provide backup for Contract Administration team during peak periods or staff absences


  • Bachelor’s Degree required plus 3 years’ experience in an administrative role
  • Excellent written and oral communication skills
  • Proficient in Microsoft Office
  • Ability to work independently, prioritize assignments, multi-task and be able to shift priorities quickly in a fast-paced work environment
  • Exceptional follow-up and organizational skills
  • Ability to work effectively with all levels of management
  • Two years franchising experience
  • Ability to work hybrid (2 days in office; 3 days at home)


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