Director of Business Operations

Job Locations US-FL-Ft. Lauderdale
Regular Full-Time


World Trave Holdings is seeking an Operations Director for the B2B Division--- CruiseOne and Dream Vacations in our Fort Lauderdale, FL office. The Operations Director will collaborate with the VP of Operations to oversee and manage day-to-day travel operations, create and optimize processes, and ensure quality controls while providing exceptional customer service.


About World Travel Holdings
World Travel Holdings is the nation’s largest cruise agency and award-winning leisure travel company with a portfolio of nearly 40 diverse brands. In addition to owning some of the largest brands distributing cruises, villas, resort vacations, car rentals, resort day passes and luxury travel services, World Travel Holdings has a vast portfolio of private-label partnerships comprised of top leisure travel providers, including almost every U.S. airline, leading hotel brands and prominent corporations. The company also operates a top-rated travel agency franchise and is consistently recognized as an industry leader in employee engagement and work-at-home employment. Its global presence includes operating multiple cruise brands in the United Kingdom. World Travel Holdings has offices in Wakefield, Mass.; Ft. Lauderdale, Fla.; and Chorley, England. For more information, visit


  • Analyze data from various sources (Cognos, Cruise Control, Sugar CRM, etc.), identify areas of improvement and implement corrective actions
  • Develop and implement strategies to optimize travel-related services, making processes more efficient while enhancing the overall customer experience
  • Work on cost management strategies to ensure that travel-related expenses are within budgetary constraints
  • Perform internal audits and ensure quality controls are effective and adhered to
  • Foster strong relationships with travel partners, suppliers, and our franchise network and follow up timely to their requests
  • Collaborate with internal departments such as IT, marketing, and finance to align travel operations with overall business objectives
  • Address and resolve operational issues promptly and provide effective solutions
  • Fulfill management responsibilities in accordance with company policies and applicable laws
  • Oversee allocation of resources to ensure proper staffing and support
  • Complete focal review conversations and support your team with their development
  • Ensure team members are adequately trained on industry best practices and company policies
  • Assist with special projects and other tasks as assigned


  • Bachelor's degree in Accounting, Finance, Business, or Hospitality
  • A minimum of three years of operations management experience
  • Strong leadership and communication skills with the ability to collaborate across teams
  • Excellent organizational and interpersonal skills
  • Proven experience driving operational efficiencies
  • Ability to effectively supervise staff both onsite and remote
  • Strong project management and problem-solving skills
  • In-depth knowledge of travel industry trends, regulations, and technology
  • Flexibility to work irregular hours including days, evenings, weekends, and holidays
  • Some travel required; about 20%
  • Proficient in Microsoft Office Suite programs; advanced Excel skills a must
  • Proficient in travel management software or CRM
  • Efficient use of communication tools such as email, instant messaging platforms, and video conferencing tools


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