World Travel Holdings is seeking a Speech Analytics Specialist for its Contact Center Telephony team. In this remote role, the Speech Analytics Specialist is responsible for owning, optimizing, and advancing speech analytics, quality management, and reporting & data analytics capabilities of our customer interactions. This role plays a key part in enhancing operational excellence, customer satisfaction, and data-driven decision-making through comprehensive speech analytics and quality management practices.
About World Travel Holdings
World Travel Holdings is the nation’s largest cruise agency and award-winning leisure travel company with a portfolio of nearly 40 diverse brands. In addition to owning some of the largest brands distributing cruises, villas, resort vacations, car rentals, resort day passes and luxury travel services, World Travel Holdings has a vast portfolio of private-label partnerships comprised of top leisure travel providers, including almost every U.S. airline, leading hotel brands and prominent corporations. The company also operates a top-rated travel agency franchise and is consistently recognized as an industry leader in employee engagement and work-at-home employment. Its global presence includes operating multiple cruise brands in the United Kingdom. World Travel Holdings has offices in Wakefield, Mass.; Ft. Lauderdale, Fla.; and Chorley, England. For more information, visit WorldTravelHoldings.com.