World Travel Holdings is seeking Platform Specialists who will play a crucial role in ensuring the efficient and effective operations of our Contact Center as a Service (CCaaS) and Unified Communications as a Service (UCaaS) platforms. This position involves user maintenance processes, documentation, change management, training, and front-line troubleshooting and technical support for IT tickets. The platform specialist will be responsible for streamlining user processes, improving end-user experience, and ensuring seamless operations. Additionally, this role serves as a liaison between end users and Tier 2 technical support, driving process improvement initiatives, and maintaining necessary documentation.
About World Travel Holdings
World Travel Holdings is the nation’s largest cruise agency and award-winning leisure travel company with a portfolio of nearly 40 diverse brands. In addition to owning some of the largest brands distributing cruises, villas, resort vacations, car rentals, resort day passes and luxury travel services, World Travel Holdings has a vast portfolio of private-label partnerships comprised of top leisure travel providers, including almost every U.S. airline, leading hotel brands and prominent corporations. The company also operates a top-rated travel agency franchise and is consistently recognized as an industry leader in employee engagement and work-at-home employment. Its global presence includes operating multiple cruise brands in the United Kingdom. World Travel Holdings has offices in Wakefield, Mass.; Ft. Lauderdale, Fla.; and Chorley, England. For more information, visit WorldTravelHoldings.com.