Manager of Events and Engagement - Franchise

Job Locations US-FL-Ft. Lauderdale
Regular Full-Time


World Travel Holdings is seeking a Manager of Events and Engagement. This position is responsible for the creation, planning and execution of training events associated with the Dream Vacations and CruiseOne franchise network, the Business-to-Business Division of World Travel Holdings.  The role will also include developing in-person and virtual engagement activities that will help to increase our community of franchisees.



  • Oversee and plan all in-person and virtual events for the network
  • Responsible for developing activities designed to increase the community of the network. Some of these may include Meet Ups, Interactive Trivia, etc.
  • Create a culture of engagement by streamlining all agent-facing events to foster an environment of openness, fun and collaboration
  • Create in-person and virtual events that engage and educate our franchise network to include agenda, schedule, sponsorships, logistics, location, F&B, and travel relative to each event
  • Consult with stakeholders to determine objectives and requirements for events such as regional meetings, conferences, and conventions
  • Collaborate with team to review scheduled events and proactively address challenges/conflicts
  • Manage events budget and maximize revenue opportunities
  • Manage the relationship with Make-A-Wish® to increase awareness and fundraising opportunities within B2B and World Travel Holdings
  • Partner with travel suppliers to create innovative experiential programs
  • Develop working relationships with outside vendors to establish pricing and service agreements that enhance the event experience
  • Utilize a third-party tool and software to brand and manage all components leading up to each event
  • Survey all participants after each event to determine ways to enhance the future experience
  • Facilitate attendance and guest experience with industry events such as FAMs, Seminars at Sea, etc.
  • Reach out to all vendors/suppliers and tourist boards to maximize the sponsorship opportunities for Regional Trainings and National Conference
  • Other related duties as assigned



  • Bachelor’s Degree in Events Management, Communications, Business, or related field
  • 3+ years of Special Events and Meeting planning experience. Corporate planning preferred.
  • Ability to think strategically, lead and influence senior management and key stakeholders
  • Strong negotiating skills, and charisma to build rapport with internal and external customers
  • Excellent communication, presentation, and problem-solving skills with ability to make decisions in a fast-paced environment, communicate rationale and adjust mid-course
  • Flexibility to travel to company and industry events; travel is approximately 30%
  • Ability to meet deadlines and work in a fast-paced environment while maintaining quality of work
  • Proficient with MS Word, Excel, PowerPoint and Zoom
  • Experience with event planning software (i.e., Cvent, RegOnline) is a plus


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