Compliance & Contract Administration Manager - Franchise

Job Locations US-Remote
Regular Full-Time


World Travel Holdings is looking for a Contractor Administrator for our franchise operations.  This role is responsible for the general and legal administration of the Cruise One franchise system for the Homebased Division of World Travel Holdings.



  • Oversee Contract Administration Team
  • Prepare annual FDD changes for annual registration process and submit to attorney.
  • Process new documents for generic and registered states as they are renewed and received from the attorney.
  • Maintain compliance throughout franchise network as well as employees.
  • Prepare and send non-compliance and termination letters to franchise network.
  • Process franchise relocation requests.
  • Provide Finance with annual active franchise list for California Seller of Travel.
  • Review and process all Errors & Omissions claims for franchise network.
  • Process agent profile updates in Business Center.
  • Oversee processing of all new franchisees and associates: includes verifying contracts, payments, background checks.
  • Oversee the processing of paperwork, payments and entries (SUGAR CRM, Business Center) for online training of associates, expert CruiseOne franchisees.
  • Prior to class training, oversee the team follow up with FDS to ensure the CONE and CINC trainees’ documents and phone numbers/e-mail addresses are submitted to appropriate departments for processing.
  • Generate and print contracts for Senior Vice President Signature.
  • Run gross sales reports; generate 5 year and annual renewal letters.
  • Assist the training department by maintaining training class check list for franchisees and associates.
  • Complete audit of terminating and terminated franchises by reviewing compensation status and open balance to determine if any commission is owed to CruiseOne.
  • Oversee Franchise Payroll (weekly, year-end, and annual 1099’s), ADP processing and franchise commission inquiries.


  • Bachelors Degree required plus 3 years experience in an administrative role.
  • Excellent written and oral communication skills.
  • Proficient in Microsoft Office- Word, Excel, Outlook, PowerPoint and the Internet.
  • Ability to work independently, prioritize assignments, multi-task and be able to shift priorities quickly in a fast paced work environment is required.
  • Must have exceptional follow up and excellent organizational skills.
  • Ability to work effectively with all levels of management.
  • 2 years previous travel industry experience- Cruise sales


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