Human Resources Generalist

Job Locations US-FL-Ft. Lauderdale
Human Resources
Regular Full-Time


World Travel Holdings is seeking a Human Resources Generalist for it's Fort Lauderdale, FL office. This role is responsible for the day-to-day management of HR operations to include policy administration, benefits, compensation, and employee relations.


About World Travel Holdings
World Travel Holdings is the nation’s largest cruise agency and award-winning leisure travel company with a portfolio of more than 40 diverse brands. In addition to owning some of the largest brands distributing cruises, villas, resort vacations, car rentals, resort day passes and luxury travel services, World Travel Holdings has a vast portfolio of private-label partnerships comprised of top leisure travel providers, including almost every U.S. airline, leading hotel brands and prominent corporations. The company also operates a top-rated travel agency franchise and the country's original host agency, and is consistently recognized as an industry leader in work-at-home employment. Its global presence includes operating multiple cruise brands in the United Kingdom. World Travel Holdings has offices in Wilmington, Mass.; Ft. Lauderdale, Fla.; New York, NY; and Chorley, England. For more information, visit


We are proud to be named: 

  • 50 Most Engaged Workplaces by Achievers
  • Top 500 America's Best Midsize Employer by Forbes 
  • Top Workplace in South Florida by Sun Sentinel


  • Support day-to-day HR needs for both in office and remote employees
  • Conduct employee orientations to ensure new hires receive an in-depth onboarding experience that immerses them into our culture and aligns them with company goals
  • Assist management with the investigation and resolution of employee issues while maintaining confidentiality
  • Assist in managing health, wellness, leaves of absence (LOA), rewards and recognitions programs to include reporting, tracking and administration of ongoing incentives and campaigns
  • Respond to employee questions about benefits programs, eligibility and company policies
  • Conduct benefit orientations and enrollments utilizing our HRB system with integrated carrier connections
  • Calculate and process agent incentives and bonus payouts for performance-based compensation plans
  • Perform various reporting and auditing tasks related to benefits, compensation, and compliance
  • Support initiatives and employee events that drive engagement and foster a positive work culture
  • Conduct exit interviews and assist with separations
  • Process documentation and maintain employee files
  • Maintain vendor relationships, and assist in evaluating and implementing new vendors and benefits as needed
  • Respond to unemployment claims, represent the company at unemployment hearings and mitigate risks
  • Other tasks as assigned


  • 3+ years of human resources experience in employee relations, benefits and compensation
  • Working knowledge of federal, state, and local laws governing employment, benefits and compliance; deep understanding of FMLA/ADA preferred
  • Charisma to develop business relationships and collaborate across all levels of the organization
  • Excellent communication skills, strong attention to detail and organizational skills
  • Strong analytical and problem-solving skills are a must
  • Discretion to maintain a high-level of confidentiality
  • Ability to make decisions in ambiguous situations while knowing when to get input from management
  • Tech savvy; proficient with Microsoft Office suite, chat, video conferencing and HRIS systems
  • Ability to manage multiple priorities with a sense of urgency in a fast-paced environment


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