• eCommerce Product Manager

    Job Locations US-MA-Wilmington
    Category
    Marketing
    Type
    Regular Full-Time
  • Overview

    You’re obsessed with optimization and are a mastermind of implementation. In fact, product roadmap is synonymous with your name. Is this you?

     

    World Travel Holdings is seeking an eCommerce Product Manager to drive website enhancements in order to achieve strategic business goals. In this role, you will improve the user experience from initial site visit, product search, and booking across desktop and mobile devices. You will also serve as Product Owner on cross-functional Scrum teams to ensure product is delivered with maximum value and quality to meet customer and business needs.

     

     

    Responsibilities

    • Work directly with Web Design, Engineering, QA, Web Analysts, Customer Care, Marketing, and others to execute on projects
    • Be the Voice of The Customer: gather insights, analyze customer feedback and partner with Customer Care to understand customer pain points and opportunities
    • Utilize web analytics and business performance data to identify noteworthy issues in website conversion
    • Partner with internal stakeholders to gather information and suggestions informed by business analytics
    • Research market trends and document competitive analysis to stay abreast of the competitive landscape
    • Create Vision Boards to communicate product enhancement goals, EPICs, metrics, and release priorities
    • Develop and maintain the Product Backlog
    • Create wireframes and collaborate with Web Designers to create mockups and prototypes
    • Solicit and negotiate design feedback from internal stakeholders
    • Conduct user testing and A/B testing of site enhancements
    • Define, implement and report on Key Performance Indicators for product effectiveness
    • Communicate release priorities, project progress and post-launch results to internal leadership

    Qualifications

    • Bachelor’s degree with 3+ years of experience in an eCommerce environment and 2+ years of Product Management experience
    • Experience working in an agile software development environment, Scrum preferred
    • A business-centric mind with a passion for solving problems and driving results
    • A passion for customer experience, marketing, merchandising and demystifying complicated processes
    • Skilled at eliciting, defining and documenting business requirements and User Stories
    • Working knowledge of web usability conventions, Responsive Design, Information Architecture and user testing
    • Exceptional written and oral communication skills
    • Ability to work in a team-oriented, fast-paced environment yet be able to work independently with little oversight
    • Ability to work closely with engineers to negotiate scope and feature details during implementation
    • Basic understanding of web technologies used in eCommerce (html, css, javascript, ajax, data models, client/server)
    • Ability to manage processes and projects

     

    Experience with one or more of the following is a plus:

    • Travel industry/Luxury Product
    • A/B Testing methodology
    • Cognos PowerPlay
    • UI design and usability experience
    • Google Analytics/Web Analysis

     

    About World Travel Holdings
    World Travel Holdings is the world's largest cruise agency and award-winning leisure travel company with a portfolio of more than 40 diverse brands. In addition to owning some of the largest brands distributing cruises, villas, hotels, resort vacations, cars and luxury travel services, World Travel Holdings has a vast portfolio of licensed private label partnerships comprised of top leisure travel providers, including almost every U.S. airline, leading hotel brands and prominent corporations. The company also operates a top-rated travel agency franchise and the country's original host agency, and is consistently recognized as an industry leader in work-at-home employment. Its global presence includes operating multiple owned and private label cruise and vacation brands in the United Kingdom. World Travel Holdings has offices in Long Island, NY; Wilmington, Mass.; Ft. Lauderdale, Fla.; Virginia Beach, Va.; and Chorley, United Kingdom. For more information, visit WorldTravelHoldings.com.

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