Operations Admin

US-FL-Ft. Lauderdale
Category
Operations
Type
Regular Full-Time

Overview

World Travel Holdings is seeking a Operations Admin for the Fort Lauderdale, FL office.  The Operations Admin is responsible for the general administration of the Cruise One franchise system and the Cruise Inc. agent membership program for the Homebased Division of World Travel Holdings.

Responsibilities

  • Process agent profile updates in Business Center.
  • When payment and contracts are received, verify all information is correct. Submit payment information to Finance for processing.
  • Submit background checks to universalbackground.com for new owners and agents and follow up as needed.
  • Process paperwork, payments and entries (SUGAR CRM, Business Center, Exact Target) for online training of associates, expert CruiseOne and Cruises Inc. agents;.
  • Prior to class training, follow up with FDS to ensure the CruiseOne and Cruises Inc. trainees’ documents and phone numbers/e-mail addresses are submitted to appropriate departments for processing.
  • Generate and print contracts for Senior Vice President Signature.
  • Run gross sales reports; generate 5 year and annual renewal letters.
  • Prepare and submit non-compliance and termination letters/faxes.
  • Process new documents for generic and registered states as they are renewed and received from the attorney.
  • Assist the training department by maintaining training class check list for CruiseOne/Cruises Inc.
  • Process commission payments for CruiseOne and Cruises Inc.
  • Preview analysis of payroll reports, update ADP software, and generate reports for commissions.
  • Complete all processes for commission payments including ADP entries.
  • Complete audit of terminated agents by reviewing compensation status and open balance to determine if the agent owes any commissions.
  • Provide Finance with all franchise units that have their commission total as negative.
  • Process Shore Excursion Group commission.
  • Process adjustments to reverse Co-op funds
  • Run World Choice commission.
  • Assist Agents with ADP I-pay issues and respond to commission inquiries
  • Review Outstanding Balances and Unresolved reports
  • Process Year End Payroll and 1099’s.

Qualifications

  • Bachelors Degree required plus 3 years experience in an administrative role.
  • Excellent written and oral communication skills.
  • Proficient in Microsoft Office- Word, Excel, Outlook, PowerPoint and the Internet.
  • Ability to work independently, prioritize assignments, multi-task and be able to shift priorities quickly in a fast paced work environment is required.
  • Must have exceptional follow up and excellent organizational skills.
  • Ability to work effectively with all levels of management.
  • 2 years previous travel industry experience- Cruise sales

About World Travel Holdings

World Travel Holdings is the world's largest cruise agency and award-winning leisure travel company with a portfolio of more than 40 diverse brands. In addition to owning some of the largest brands distributing cruises, villas, hotels, resort vacations, cars and luxury travel services, World Travel Holdings has a vast portfolio of licensed private label partnerships comprised of top leisure travel providers, including almost every U.S. airline, leading hotel brands and prominent corporations. The company also operates a top-rated travel agency franchise and the country's original host agency, and is consistently recognized as an industry leader in work-at-home employment. Its global presence includes operating multiple owned and private label cruise and vacation brands in the United Kingdom. World Travel Holdings has offices in Long Island, NY; Wilmington, Mass.; Ft. Lauderdale, Fla.; Virginia Beach, Va.; and Chorley, United Kingdom. For more information, visitWorldTravelHoldings.com. We are proud to be named:

  • 50 Most Engaged Workplaces by Achievers
  • Top Work Places by Sun Sentinel

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