Help Desk Analyst

US-FL-Ft. Lauderdale
Category
Information Technology
Type
Regular Full-Time

Overview

Calling all future WTH Help Desk Analysts! Join us and make a co-worker’s day by providing guru tech support! 

 

World Travel Holdings is seeking an IT Help Desk Analyst for the Fort Lauderdale, FL office. The ideal candidate will have experience with front-line support, a passion for technology, and a drive for success.  Our Help Desk Analyst must be proficient with Desktop support, Microsoft Windows, Active Directory, and Office suite; able to handle situations with accuracy and a sense of urgency; and possess exceptional customer service and communication skills.

Responsibilities

Tech Ninja

  • Provide technical support to employees in desktop and network support, data access, log-ins, telephone, cubicle assignment/set-up, computer application access and passwords on a daily basis
  • Triage incoming problem tickets to appropriate group, when necessary
  • Provide expertise on desktop support issues

Tracking Master

  • Monitor the Technical Support ticket queue and voice mail ensuring a timely response to employees
  • Log every incoming problem ticket and report on resolution on a daily basis
  • Provide acknowledgement and a proposed time of resolution within one hour of receipt of problem
  • Resolve all issues within four hours of problem initiation and keep customers updated on a continual basis
  • Maintain physical inventory of Company hardware, as well as, assist in moves, changes and/or additions
  • Monitor corporate systems and escalate to the appropriate support group when issues arise

Qualifications

What you bring to the table…

  • High School Diploma or equivalent plus at least 2 years of help desk experience
  • Strong interpersonal skills; must be friendly, energetic, patient, and considerate
  • Technical certification ideal (A+, Network+)
  • Knowledge of Microsoft Windows 7 and Windows 10
  • Experience with Mac OS and Apple hardware
  • Experience in PC upgrades and parts replacement
  • Knowledge of TCP/IP, DHCP, DNS, and other networking protocols
  • Experience with 2012 Microsoft Active Directory preferred
  • Strong knowledge of Microsoft Office Suite
  • Excellent written and verbal communications skills
  • Available to work Monday-Friday, 9-6pm EST, with flexibility to work nights, weekends, and holidays as needed
  • Must be willing and able to work the on-call rotation schedule
  • Experience working in a fast paced/team environment
  • Ability to lift up to 50 lbs.

 

About World Travel Holdings

World Travel Holdings is the world's largest cruise agency and award-winning leisure travel company with a portfolio of more than 40 diverse brands. In addition to owning some of the largest brands distributing cruises, villas, hotels, resort vacations, cars and luxury travel services, World Travel Holdings has a vast portfolio of licensed private label partnerships comprised of top leisure travel providers, including almost every U.S. airline, leading hotel brands and prominent corporations. The company also operates a top-rated travel agency franchise and the country's original host agency, and is consistently recognized as an industry leader in work-at-home employment. Its global presence includes operating multiple owned and private label cruise and vacation brands in the United Kingdom. World Travel Holdings has offices in Long Island, NY; Wilmington, Mass.; Ft. Lauderdale, Fla.; Virginia Beach, Va.; and Chorley, United Kingdom. For more information, visit WorldTravelHoldings.com. We are proud to be named:

  • 50 Most Engaged Workplaces by Achievers
  • Top Work Places by Sun Sentinel

So what are you waiting for? Come join the fun!  Apply today.

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